[TOLLYJOY] 750ml 2 in 1 Hair and Body Wash Pump Bottle - Cleanses and soothes
31 items sold
Item code : 442153739 COPY URL

[TOLLYJOY] 750ml 2 in 1 Hair and Body Wash Pump Bottle - Cleanses and soothes


Customer who recommended this item
209 (Based on 215 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject From Date
One Mart-Qxpress & QPRIME Delivery Policy Seller 2018-05-02
~BULK ORDER~ Seller 2017-11-25
(Return/Exchange/Refund Policy) Seller 2015-05-13
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Manufacturer/Place of origin Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Provides thorough cleansing of baby hair and body, excellent anti-oxidant protection, with Vitamin E and PRO B5
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

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Customer Review (215)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 20, 2018 lee*******
Highly Recommend Jun 20, 2018 dov*******
Highly Recommend Jun 16, 2018 mic*******
Highly Recommend Jun 14, 2018 Sin*******
Highly Recommend Mar 19, 2018 Sun*******
Highly Recommend Feb 21, 2018 ahw*******
Highly Recommend Feb 05, 2018 eve*******
Highly Recommend Feb 04, 2018 lee*******
Highly Recommend Feb 04, 2018 alt*******
Highly Recommend Jan 27, 2018 jad*******
Item Q&A(8)
No. Question & Answer Member Date Status
NOTICE One Mart-Qxpress & QPRIME Delivery Policy Seller
NOTICE ~BULK ORDER~ Seller
NOTICE (Return/Exchange/Refund Policy) Seller
NOTICE (Usage of Order Tracking no.) Seller
27267507 Wrong Item Delivery jun******* 2017-06-16 Answered
  Secret Inquiry
 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

 

[Re] Wrong Item Delivery
Secret Inquiry

26317637 Wrong Item Delivery jun******* 2017-03-31 Answered
  Hi, my cart no. is 109552372. I ordered 3 bottles of original (purple) hair and body wash but the delivery came 1 bottle of original and 2 bottles of chamomile. Pls advise on the exchange.
 

[Re] Wrong Item Delivery
Daer Customer,
So sorry for the wrong item delivered, can I check with you if you don't mind to keep the 2 bottle of chamomile? We will refund 50% of the payment price as a form of apologies.

 

[Re] Wrong Item Delivery
Hi, I'll accept the 2 bottles. Pls process the refund. Thanks.

 

[Re] Wrong Item Delivery
Dear Customer,
Thank you so much for your kind understanding.
We just process refund of $6.7 to your Q-account, you may expect to receive and check your Q-money history latest by tomorrow.

23694206 Restock poh******* 2016-09-02 Answered
  Hi will there be any restock for this item?
 

[Re] Restock
Dear Customer ,
We are also in the midst of checking with our relevant supplier regarding the restock date.
I’m afraid we will not able to restock in a short term .
Thank you for asking !

23590333 Follow-up 104374132 hen******* 2016-08-25 Answered
  Pls advise...
 

[Re] Follow-up 104374132
Dear Customer,
This product is out of stock in warehouse caused this long delay , sorry to keep you waiting so long , please let us know if you wish to request a refund instead ?

22806063 Stock unw******* 2016-06-22 Answered
  Hi, any new stock coming in soon ?
 

[Re] Stock
Dear Valued Customer,

We understand that there has been some delay and error in your order. We apologise for that, we will be implementing a better system to monitor the orders from Qxpress warehouse.
Some of you may experience a long delay. Those orders will be reprocessed again tomorrow to send out all the item. Should the item be Out of stock you will be informed.
Those that exprienced dove missing bottle please send a pic and raise a non receipt claim. We discover a technical error that caused this we sincerely apologise for that. We will make necessary amendments.
Those that require a refund will need your help to process a refund we will process it accordingly.
Other inquiries please bear with us for 1-3 days for us to clear our on hand tasks to provide better future service.
Once again we sincerely apologise for this experience we will aim to serve you better, Thank you for shopping with us.

One Mart

21875349 Missing item t_y******* 2016-04-21 Answered
  Can you please reply me on the missing item.?
 

[Re] Missing item
Dear Customer,

May I know which is the missing item?

Best Regards

 

[Re] Missing item
Hi,

I ordered on 2nd of Apr with order # 101802679.

I received all the items except the baby wash.

I dropped email on 10 April, but no one rely me at all!!

Please check.

Thank you

 

[Re] Missing item
Dear customer,

We are very sorry for the delayed response.

Just to double confirm with you that it is the tollyjoy baby wash that is missing, am I correct?

Best Regards

 

[Re] Missing item
Hi,

Yes, Tolly Joy Baby wash is missing.

Thank you.

 

[Re] Missing item
Dear customer,

Noted on the missing item.

We will send out the item latest by 23rd April 2016.

Best Regards

 

[Re] Missing item
Hi,

Please check again as I received the refund for this.

Thank you.

 

[Re] Missing item
Dear customer,

Since you have received the refund I will not ship out the item.

We are very sorry for this happening.

Best Regards

21826774 Delivery enquiry swi******* 2016-04-18 Answered
  Hi,im thinking of buying a few items but can I check if you do delovery on weekdays night or weekends instead?
Can we arrange delivery date ?
 

[Re] Delivery enquiry
Dear customer,

Delivery arrangement is handled by third party company thus we have no control over the delivery timing.

Alternatively you could visit our warehouse our staff will be happy to assist you

21015939 expiry date mab******* 2016-02-14 Answered
  Hi seller,

May i know the expiry date for the chamomile 2 in 1 shower foam? Thanks
 

[Re] expiry date
Dear Customer,
The expiry date is Dec 2018.
Thank you!

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