Item code : 431745011 COPY URL

One Mart[DOWNY Softner] Bundle of 2X1.5L/1.6L Softener Refill Pack ★ FRESHER and CLEANER CLOTHES

Customer who recommended this item
495 (Based on 192 reviews)
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%


Subject From Date
One Mart-Qxpress & QPRIME Delivery Policy Seller 2018-05-02
~BULK ORDER~ Seller 2017-11-25
(Return/Exchange/Refund Policy) Seller 2015-05-13
Manufacturer/Place of origin Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description Your best helper in the house! Keep the clothes color bright, refresh, and anti-bacteria!
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

Photo Review (192)

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Customer Review (520)

Customer Review board
Rating Feedback Date Written by
Netural Nov 17, 2018 kon***
Highly Recommend Oct 10, 2018 ccl***
Highly Recommend Oct 01, 2018 yin***
Highly Recommend Sep 06, 2018 ist***
Highly Recommend Sep 01, 2018 nil***
Highly Recommend Aug 19, 2018 yin***
Highly Recommend Aug 09, 2018 spa***
Highly Recommend Jun 26, 2018 iso***
Highly Recommend Jun 22, 2018 Jun***
Highly Recommend Jun 04, 2018 nur***
Item Q&A(13)
No. Question & Answer Member Date Status
NOTICE One Mart-Qxpress & QPRIME Delivery Policy Seller
NOTICE (Return/Exchange/Refund Policy) Seller
NOTICE (Usage of Order Tracking no.) Seller
26760066 Inquiry for the item from cyn**** cyn******* 2017-05-07 Answered
  Hi Seller
When will you restock Parfum Mystique as i want buy it now cos my is going to finish soon.

[Re] Inquiry for the item from cyn****
Dear Customer,
We restock this item regularly, we will check stock with our relevant & update the item page possibly by next week only.
Thank you so much for checking with us!

26729392 Delivery? nas******* 2017-05-04 Answered
  Hi, I bought a couple of items on 26/4/17 but till today no delivery at all.
Kindly send as soon as possible! Thank you.

[Re] Delivery?
Dear Customer,
We would like to apologise for the delay, warehouse staffs are trying their best to ship out all the late parcels, we will contact you via mobile/email if any updates soonest, a tracking number will be updated under the order number accordingly when parcel shipped out.
Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us recently.


[Re] Delivery?
Hi, till today no action taken to deliver those goods to me why???


[Re] Delivery?
Dear Customer,
As just checked with warehouse, the order of 214182557- dettol Foaming Hand Wash 250ml - Vanilla Orchid is out of stock caused this delay, can we refund you this order while shipping out the rest orders immediately ?


[Re] Delivery?
Hi, please refund back for the 2 bottles of Dettol Foaming Hand Wash 250ml & send the rest a.s.a.p please!
Thank you..


[Re] Delivery?
Dear Customer,
Sure, we are packing your parcel now!
Please revert back to us which method you prefer to process the refund?
1) Refund by us without cancel the order - directly transfer $8.4 to your Q-money, processing time is 1 working day.
2) Refund by Qoo10 - Cancel the order & refund by your original payment method, processing time depends on your payment method, around 2 weeks. ( Amount accordingly to Qoo10 calculation )


[Re] Delivery?
Hi, number 1) please!
Thank you.


[Re] Delivery?
Dear Customer,
Sure, will transfer the refund once the rest items shipped. Thank you for your kind replies.


[Re] Delivery?
Hi, please refund back $8.40 before I click confirm delivery please!
Thank you.


[Re] Delivery?
Dear Customer,
Thank you so much for your kind understanding.
We just process refund to your Q-account, you may expect to receive and check your Q-money history latest by tomorrow.
Please kindly help to confirm delivery for this order as well once you received the refund, thank you so much for checking with us.

26002473 [Shipping] Related Inquiries car******* 2017-03-06 Answered
  Hi, I added 2 pkts of downy refill to my existing cart order and shipping became $4.99 instead of $2.99. All items were under the same shipping group. Please check and advise. Thanks!

[Re] [Shipping] Related Inquiries
Dear Customer,
Shipping rate will be added according to Weight, it set by SpeedyQ, please take a look for other items to enjoy a free shipment.Thank you for checking with us.

25268080 [About Item] Related Inquiries cl2******* 2017-01-03 Answered
  Hi, can I know when will I be receiving my items? My order has been placed on 22 Dec but yet to be delivered till today. I have been checking but no one can give me a definite reply. Pls provide me an update. Cart no. 107492384. Thanks!

[Re] [About Item] Related Inquiries
"Dear Customer,
We would like to apologise for the delay due to extremely high volume , we will try our best to send out the parcels by this week as soon as possible. We sincerely apologise and seek your kind understanding on this matter."

24834611 [About Item] Related Inquiries tan******* 2016-12-01 Answered
  Received my order yesterday. Mystique refill pack is 1.5l instead of 1.6l. The softener is very liquid as compared to before. Seems like fake product.

[Re] [About Item] Related Inquiries
Dear Customer,
Can we have your order number to check ?
All out stock is from directly local supplier, it's official stock, thank you for checking with us.

22990838 cancel jen******* 2016-07-07 Answered
  hi. when can I get the refund for this items. really waiting for so long already. thanks

[Re] cancel
Dear Customer , for those order we would process , we already processed refund , for those orders still on request , you need to send a refund request to Qoo10 , because those order Qoo10 system not allow us to cancel as you applied points/coupons during purchase, so sorry any inconvenience caused !


[Re] cancel
hi I already requested for the refund last week since the seller unable to do so. cart no. 103189805


[Re] cancel
Dear Customer , you need to send inquiry to Qoo10 Customer Service, or you may email them to .
Thank you

22728784 Waiting for the delivery nan******* 2016-06-15 Answered
  Hi. When is the delivery of my order no 176641543. Please advise.

[Re] Waiting for the delivery
Dear Customer,

We like to apologise for the delay as we are shifting to Qxpres warehouse for faster order management due to high volume of orders. However, there seems to be a problem on Qxpress end on inventory system. Please allow us some time to resolve this with them, for more information on delivery time we are expecting next monday shipping will resume.

For further details on delivery timing and actual updates, you can email to for assistance.

We sincerely apologiseand those who wish to cancel order we will assist you on those request. Please do not flood the QnA as this will slow down the response time. Thank you and apologise for the inconveniences

22198911 Restock status - Downy Mystique Refill pack cha******* 2016-05-06 Answered
  Hi seller...
The above item has been out of stock for quite some time. When will u be restocking this scent?

[Re] Restock status - Downy Mystique Refill pack
Dear customer,

Thanks for your enquiry.

We have placed order with our supplier however at the moment we do not have an exact date as to when the items will arrive.

Do stay tune to our page as once the item arrive we will update our page and have it available for sale immediately.

Best Regards

Policy & Notice