| NOTICE |
One Mart Return Policy
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Seller |
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See all notices |
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In which situations can I request for a return and shipping cost under Seller?
a. Item was damaged/Item was damaged during shipping
b. Wrong item was sent by the seller
c. Wrong size/specifications
In which situations can I request for a return and shipping cost under Customer?
a. To change size/color
Kindly take note below shipping info:
1. Upon receiving your order, we will aim to deliver it to you by the next 24-48 hours.
2. Do note that we do not accept any specific timing delivery request.
3. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
4.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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| NOTICE |
~BULK ORDER~
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Seller |
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See all notices |
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
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| NOTICE |
(Return/Exchange/Refund Policy)
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Seller |
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See all notices |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
(Usage of Order Tracking no.)
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Seller |
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See all notices |
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For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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| 34375884 |
Inquiry for the item from lim**** |
lim******* |
2019-01-17 |
Answered |
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Hi,
My order number is 288001803. I did not received the playmat. Kindly advise.
Thank you. |
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[Re] Inquiry for the item from lim****
Dear customer, sorry for the shortage, we will reship the playmat for you by this asap this week. thank you for your patience. |
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| 34153239 |
Inquiry related delivery from Enq**** |
Enq******* |
2018-12-26 |
Answered |
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Hi
This is my order number
286541081
I have put the wrong delivery add and i cant change it because my other item is on delivery. Can you pls check ur pm as i have sent you the new delivery add. Thanks. |
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[Re] Inquiry related delivery from Enq****
as replied. |
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| 33591222 |
Inquiry for the item from Mar**** |
Mar******* |
2018-11-11 |
Answered |
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Hi
Is this the Japanese version? |
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[Re] Inquiry for the item from Mar****
hi, you will receive the item same as the listing. thank you. |
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| 33449524 |
Enquiry - availability of tape XL? |
yio******* |
2018-10-29 |
Answered |
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Dear Sir/Madam,
pls advise if there is ready stocks for Merries tape XL please?
Thanks |
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[Re] Enquiry - availability of tape XL?
Dear customer, yes, XL have ready stock. thanks |
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| 32951080 |
Inquiry for the item from Amy**** |
Amy******* |
2018-09-12 |
Answered |
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When will m size walker back in stock again |
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[Re] Inquiry for the item from Amy****
Hi. We are looking to restock asap, but the supplier is now facing an out-of-stock issue. We will update the listing once stock is in. Thank you. |
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| 32860458 |
Inquiry related cancel and refund from div**** |
div******* |
2018-09-04 |
Answered |
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Hi.. Just recieve my items, and I did request and put a note that I want 2 L size and 2 Xl size but came in all L size.. My son is growing that's y i requested such.. Pls do a exchange for me.. U can direct call me at 98765386 |
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[Re] Inquiry related cancel and refund from div****
Dear customer, we can`t sell different sizes due to we sell in cartons. thank you for your understanding, |
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| 32750082 |
New batch |
cal******* |
2018-08-24 |
Answered |
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Hi! Wonder if this is the new batch?
Thank you! |
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[Re] New batch
Dear customer, yes , this is new packaging . thank you for your enquiry. |
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[Re] New batch
Wonder if u are selling the new packaging? |
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[Re] New batch
Dear customer, we are selling the same packaging as our listing.thanks |
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| 32516394 |
Inquiry for the item from aah**** |
aah******* |
2018-07-31 |
Answered |
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When u have merries xxl??? |
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[Re] Inquiry for the item from aah****
Dear customer, we do have merries walker xxl. Thank you for your enquiry. |
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