| NOTICE |
One Mart Return Policy
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Seller |
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See all notices |
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In which situations can I request for a return and shipping cost under Seller?
a. Item was damaged/Item was damaged during shipping
b. Wrong item was sent by the seller
c. Wrong size/specifications
In which situations can I request for a return and shipping cost under Customer?
a. To change size/color
Kindly take note below shipping info:
1. Upon receiving your order, we will aim to deliver it to you by the next 24-48 hours.
2. Do note that we do not accept any specific timing delivery request.
3. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
4.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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| NOTICE |
~BULK ORDER~
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Seller |
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See all notices |
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
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| NOTICE |
(Return/Exchange/Refund Policy)
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Seller |
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See all notices |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
(Usage of Order Tracking no.)
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Seller |
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See all notices |
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For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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| 35303430 |
Inquiry related return and exchange from jul**** |
jul******* |
2019-04-29 |
Answered |
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Hi,
Can i request to change to a newer stock? I noticed the material is very stiff. I am not new to this brand. My lo started to get rashes at the waist area where the stiff fabric rubbed against her skin. I bought it only last month. But the expiry date is year 2016! I request to exchange to a newer stock or full refund of remaining packets I have left. Please revert. I am not trying to find trouble but the expiry date is not even indicated on descriptions. I buy Merries brand for the quality.
But the material is like this, how can I let my lo use? Or can I exchange this with Kao Merries? My Lo had used Merries without problem this is the first time I encounter. |
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[Re] Inquiry related return and exchange from jul****
as replied. |
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| 34987260 |
Inquiry for the item from ypt**** |
ypt******* |
2019-03-25 |
Answered |
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Hi, when is the new shipment for XXL? Thanks |
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[Re] Inquiry for the item from ypt****
dear customer, no stock at the moment. |
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| 34375884 |
Inquiry for the item from lim**** |
lim******* |
2019-01-17 |
Answered |
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Hi,
My order number is 288001803. I did not received the playmat. Kindly advise.
Thank you. |
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[Re] Inquiry for the item from lim****
Dear customer, sorry for the shortage, we will reship the playmat for you by this asap this week. thank you for your patience. |
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| 34153239 |
Inquiry related delivery from Enq**** |
Enq******* |
2018-12-26 |
Answered |
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Hi
This is my order number
286541081
I have put the wrong delivery add and i cant change it because my other item is on delivery. Can you pls check ur pm as i have sent you the new delivery add. Thanks. |
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[Re] Inquiry related delivery from Enq****
as replied. |
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| 33591222 |
Inquiry for the item from Mar**** |
Mar******* |
2018-11-11 |
Answered |
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Hi
Is this the Japanese version? |
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[Re] Inquiry for the item from Mar****
hi, you will receive the item same as the listing. thank you. |
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| 33449524 |
Enquiry - availability of tape XL? |
yio******* |
2018-10-29 |
Answered |
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Dear Sir/Madam,
pls advise if there is ready stocks for Merries tape XL please?
Thanks |
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[Re] Enquiry - availability of tape XL?
Dear customer, yes, XL have ready stock. thanks |
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| 32951080 |
Inquiry for the item from Amy**** |
Amy******* |
2018-09-12 |
Answered |
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When will m size walker back in stock again |
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[Re] Inquiry for the item from Amy****
Hi. We are looking to restock asap, but the supplier is now facing an out-of-stock issue. We will update the listing once stock is in. Thank you. |
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| 32860458 |
Inquiry related cancel and refund from div**** |
div******* |
2018-09-04 |
Answered |
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Hi.. Just recieve my items, and I did request and put a note that I want 2 L size and 2 Xl size but came in all L size.. My son is growing that's y i requested such.. Pls do a exchange for me.. U can direct call me at 98765386 |
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[Re] Inquiry related cancel and refund from div****
Dear customer, we can`t sell different sizes due to we sell in cartons. thank you for your understanding, |
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