| NOTICE |
One Mart Return Policy
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Seller |
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See all notices |
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In which situations can I request for a return and shipping cost under Seller?
a. Item was damaged/Item was damaged during shipping
b. Wrong item was sent by the seller
c. Wrong size/specifications
In which situations can I request for a return and shipping cost under Customer?
a. To change size/color
Kindly take note below shipping info:
1. Upon receiving your order, we will aim to deliver it to you by the next 24-48 hours.
2. Do note that we do not accept any specific timing delivery request.
3. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
4.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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| NOTICE |
~BULK ORDER~
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Seller |
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See all notices |
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
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| NOTICE |
Dented Milk Powder Tins Received?
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Seller |
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See all notices |
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Please note exchange will not be done for products with minimal dent. As long as the seal is unopened, the milk formula will still be safe for consumption and should not affect the quality of the product.
Upon receiving photo evidence, exchanges will be arranged on a per case basis after verification from One Mart Customer Service Officers.
If you've received any dented milk tin, please contact us within 12 hours upon receiving. Do send in the following photos to us:
• All affected dented tins
• Batch No. of the milk indicated on the carton box
• Outer packaging
• Shipping label on box
We reserve the rights not to honour the exchange if no proper photo evidence has been given.
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| 38896669 |
Inquiry for the item from lim**** |
lim******* |
2020-05-28 |
Answered |
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Hi, i’ll like to purchase 11 bottles straight and post it to Nantong (china). Could you help to post there directly? I’ll pay for the necessary postage. Thanks! |
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[Re] Inquiry for the item from lim****
Dear Valued Customer,
we regret to inform you we only provide local shipment. Apologise for inconvenience caused. |
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| 38750804 |
Inquiry for the item from alz**** |
alz******* |
2020-05-18 |
Answered |
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When will you have stock for Stage 3? |
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[Re] Inquiry for the item from alz****
Dear valued customer, thank you for contacting our customer support team. We regret to inform you that currently for this item is out stock. We cannot provide you the exact time when the item will be available. We're going to forward your inquiry to the warehouse team to restock it soon. However, you may check our website regularly and we hope the item will be available sooner. Thank you for your kind understanding & patience. ^^ |
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| 38739432 |
Inquiry related delivery from ser**** |
ser******* |
2020-05-16 |
Answered |
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Hi Seller, if i order today when can i receive? Thanks.. |
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[Re] Inquiry related delivery from ser****
Dear Valued Customer, thank you for contacting our Customer Support Team, we are delighted to be at your service. For the delivery time is within 2-5 working days to be delivered to you. |
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[Re] Inquiry related delivery from ser****
Hi, thanks for your quick reply. I have just placed the order. Cart no. 135560118. Hope you can help to expedite the order as i just realised that i'm running out of milk powder soon. Thanks alot!! |
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[Re] Inquiry related delivery from ser****
Dear Valued Customer, thank you for contacting our Customer Support Team, we are delighted to be at your service. For the delivery time is within 2-5 working days.However due to the current Circuit Breaker it will have some delay for shipping process. We do apologized for inconvenience caused. Thank you for your kind understanding & patience.^^
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| 38441145 |
Inquiry for the item from ged**** |
ged******* |
2020-04-24 |
Answered |
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What is the password to get $5 shop voucher? |
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[Re] Inquiry for the item from ged****
Dear valued customer, thank you for contacting our customer support team. We regret to inform you that currently for this voucher is not available anymore in our store. We do apologize for the inconvenience caused. Thank you.^^ |
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| 38417044 |
Inquiry related delivery from sma**** |
sma******* |
2020-04-22 |
Answered |
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Hi, may I know will it be able to receive within 3 or 4 days? |
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[Re] Inquiry related delivery from sma****
Dear Valued customer, Thank you for contacting our customer support team. If you place an order on Wednesday [April 22, 2020], and we need 1 working day in advance to proceed your order. Your order will ship out by tomorrow [April 23, 2020] and the delivery will takes 1-3 working days. Thank you. |
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| 38370145 |
Inquiry from joy**** |
joy******* |
2020-04-19 |
Answered |
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Hi, can I check what is the password for the April discount promo code? thanks. |
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[Re] Inquiry from joy****
Dear valued customer, thank you for contacting our customer support team. We regret to inform you that currently for this voucher is not available anymore in our store. We do apologize for the inconvenience caused. Thank you.^^
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| 38168696 |
Inquiry for the item from Sha**** |
Sha******* |
2020-04-03 |
Answered |
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No promotion now ? Last few days at $298 plus 5% off |
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[Re] Inquiry for the item from Sha****
Dear Valued Customer,
apologise for inconvenience caused. We have change the promotion to 6 x Karihome 900g +3 pcs of Hand Sanitizer for $330 only. You may proceed to order and do not miss the promotion again. Thank you~! |
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| 38141148 |
Inquiry for the item from Sha**** |
Sha******* |
2020-03-31 |
Answered |
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When will it re-stock ? |
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[Re] Inquiry for the item from Sha****
Dear Valued Customer,
please be informed that the new stocks will be coming by this week. Thank you^^ |
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[Re] Inquiry for the item from Sha****
Dear valued customer,
Thank you for contacting our customer support team.
Hopefully this item [Karihome 900g Goat Milk Powder From NewZealand] will restock by this week.
However, you may check our website regularly and we hope the item will be available sooner.
Thank you for your kind understanding :)
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