| NOTICE |
One Mart-Qxpress & QPRIME Delivery Policy
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Seller |
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See all notices |
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Qpress Delivery Fee From $3.5
Weight(Kg) Shipping Rate
0~10 $3.90
10~20 $5.90
>20 $7.9
Qprime is Free shipping for purchasing over $50 Only.
Qxpress and Qprime are different shipping method and the purchasing amount are not able to be merged.
Kindly take note below info:
1. Upon receiving your order, we strive to hand your parcel to Qxpress in 24-48 hours and they will aim to deliver it to you by the next 24-48 hours.
2. Do note that Qxpress is unable to deliver at specific timings base on Qxpress standard (eg, between 10-11pm). And we do not accept any specific timing delivery request.
3. There is no delivery on Sundays and public holidays.
4. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
5.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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| NOTICE |
~BULK ORDER~
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Seller |
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See all notices |
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
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| NOTICE |
(Return/Exchange/Refund Policy)
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Seller |
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See all notices |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
(Usage of Order Tracking no.)
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Seller |
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See all notices |
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For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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| 26693456 |
Ordered on 15 Apr 2017 - Why Items Still Not Shipped? |
seo******* |
2017-05-01 |
Answered |
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Hi Seller,
I placed my order on 15 Apr 2017, > 2 weeks ago. Why these items are still under shipping requested? Why are u not responding to my enquiry through Q10 Live?
Cart No.: 109926283
Oder No.: 213221734, 213221735, 213221736, 213221737, 213221738, 213221739, 213221740, 213221741 and 213221742.
Please at least respond, don't keep your customers in the dark! |
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[Re] Ordered on 15 Apr 2017 - Why Items Still Not Shipped?
Dear Customer,
Our sincere apologies for not being able to get back to your enquiry immediately as our office was closed over the weekends
Noted on your shipping request & we will arrange delivery for you as soon as possible, also, please let us know if you wish to refund the orders instead to avoid further delays during the waiting time.
Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us recently Much appreciate for your kind understanding. |
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[Re] Ordered on 15 Apr 2017 - Why Items Still Not Shipped?
When do you plan to send items out? Are u forsee any problems in doing so? Please give a good estimated shipping date instead of encouraging your clients to ask for refund. Thanks |
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[Re] Ordered on 15 Apr 2017 - Why Items Still Not Shipped?
Dear Customer,
We would like to apologise for the delay, warehouse staffs are trying their best to ship out all the late parcels, we will contact you via mobile/email if any updates soonest by this week.
Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us recently. |
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| 26613765 |
pls advise expiry date for the lifebuoy shower products |
kkp******* |
2017-04-25 |
Answered |
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Hi Seller, may I know what is the expiry date for the lifebuoy body wash products?
Also Pls advise me the Lee biscuits expire date as well. Appreciate your prompt reply with thanks |
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[Re] pls advise expiry date for the lifebuoy shower products
Dear Customer,
Which option you are looking for? I will contact warehosue staff to check for you as soon as possible.
( Recently we are shifting our warehouse and doing stock take, the reply might be delay. Much appreciate for your kind understanding) |
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[Re] pls advise expiry date for the lifebuoy shower products
as per my email stated, what is the expiry date for the lifebuoy bodywash? and also for the lee biscuits which you do not have many variety, and I wish to know the expire date before I place order. |
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[Re] pls advise expiry date for the lifebuoy shower products
Dear Customer,
Well noted on this, I will contact warehouse to check for you as soon as possible, however, we are shifting our warehouse and doing stock take recently, they may need some time to check my requests, so sorry for the inconvenience we caused you. |
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| 22550367 |
Request of cancellation - 175718239 |
pe_******* |
2016-05-31 |
Answered |
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Dear seller,
I made a mistake on this order. Could you please cancel and refund me?
Thank you very much for your kind understanding. |
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[Re] Request of cancellation - 175718239
Dear customer.
we tried cancelling but unable to do so can you raise a cancel request on you end? |
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| 22052919 |
Leakage of Items |
red******* |
2016-04-29 |
Answered |
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Hi,
Regarding Order No:
171593822 (Onwards Bathroom Tissue 10 Rolls x 3packs)
171593823 - 8 (Lifebuoy Bodywash 1L x 6 Orders)
171593829 - 33 (Lifebuoy Handwash 200ml x 5 Orders)
171593834 - 8 (SENSODYNE Toothpaste 100g x 5 Orders)
Only the 1st item (Onwards Bathroom Tissue 10 Rolls x 3packs) have no problem. The rest of the orders/items were being throw into a huge carton box with no protection at all, and some of the Body Wash & Hand Wash's bottles had leaked, and the leakage had stained the whole box plus the other items in it, including the boxes of the toothpastes. Hope you can resend the items and do a exchange for these items back. And for the (SENSODYNE Toothpaste 100g x 5 Orders), noticed that the 3 boxes of Fresh Mint favour is expiring this year, hope you can exchange them to Original favour instead. (so total is Original x 5 pcs)
Hope can do the exchange for next week Fri onwards as I will be travelling for the next few days. Hope to hear from you soon. Thanks. |
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[Re] Leakage of Items
Dear customer,
Noted we will arranged it to be shipped out from our side on next saturday.
Best Regards |
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[Re] Leakage of Items
Hi Seller,
I'm still overseas due to work matters. Projects delay and I can only be going back in next 2 to 3 weeks time. Regarding the exchange of the leakage items, can we arrange it again when I'm back in Singapore? Hope to hear from you soon. Thanks very much. |
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[Re] Leakage of Items
Dear customer,
Noted.
We will hold the shipment date no issue.
When you are back in Singapore kindly update us then we will proceed to ship the item.
Best Regards |
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[Re] Leakage of Items
Hi,
Thanks, I'm back in Singapore already. Can you arrange for the exchange from this Fri onwards? Do let me know when yr guy is coming so that I can be at home. Thanks. |
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[Re] Leakage of Items
Dear customer,
We are very sorry but as the time frame has exceed one month qoo10 has blocked off all your records from our side.
We are unable to view the orders and delivery address that we are suppose to send to.
Could we trouble you to email us the details like what orders need to be replaced and the address to be send to.
Please email to the following address so we are able to follow it up personally.
cs.low@onemart.com.sg
Best Regards |
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| 18568880 |
Refund - Cart number 96332445 |
ima******* |
2015-08-06 |
Answered |
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Hi
1. I have not received the refund for the items that are out of stock.
2. You did not ask if I still want to proceed with the order although some items were out of stock but proceeded with the remaining items but still charged me shipping as the out of stock items caused the total value to fall below $50. I would like to request for refund of shipping as its not my fault that items are out of stock yet still able to order.
Thanks
Des |
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[Re] Refund - Cart number 96332445
Dear customer,
Kindly look for Qoo10 customer service for assistance. Thank you! |
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