| NOTICE |
One Mart-Qxpress & QPRIME Delivery Policy
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Seller |
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See all notices |
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Qpress Delivery Fee From $3.5
Weight(Kg) Shipping Rate
0~10 $3.90
10~20 $5.90
>20 $7.9
Qprime is Free shipping for purchasing over $50 Only.
Qxpress and Qprime are different shipping method and the purchasing amount are not able to be merged.
Kindly take note below info:
1. Upon receiving your order, we strive to hand your parcel to Qxpress in 24-48 hours and they will aim to deliver it to you by the next 24-48 hours.
2. Do note that Qxpress is unable to deliver at specific timings base on Qxpress standard (eg, between 10-11pm). And we do not accept any specific timing delivery request.
3. There is no delivery on Sundays and public holidays.
4. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
5.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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| NOTICE |
~BULK ORDER~
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Seller |
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See all notices |
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
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| NOTICE |
(Return/Exchange/Refund Policy)
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Seller |
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See all notices |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
(Usage of Order Tracking no.)
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Seller |
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See all notices |
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For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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| 31424459 |
Inquiry for the item from che**** |
che******* |
2018-04-11 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from che****
Secret Inquiry |
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| 27184068 |
Inquiry for the item from coc**** |
coc******* |
2017-06-10 |
Answered |
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Hi expiry date? |
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[Re] Inquiry for the item from coc****
Dear Customer,
Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offer is checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.
Dear Customer,
So sorry that I may not able to get back to you by today as I still in the midst checking with warehouse, I will get back to you again as soon as warehouse replied me. Basically all items are directly from local supplier with latest expiry date, no worries for it.
(Jun 13, 2017 22:45) |
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[Re] Inquiry for the item from coc****
Any update on this on the expiry |
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[Re] Inquiry for the item from coc****
Dear Customer,
Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offer is checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.
Dear Custome,
The expiration date for the product is Mar 2019.
Thank you so much for contacting us.
(Jun 15, 2017 23:58) |
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| 25575532 |
[About Item] Related Inquiries |
zhi******* |
2017-01-27 |
Answered |
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Hi, is there further discount for 1 carton of baby wipe 3 x 80? |
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[Re] [About Item] Related Inquiries
Dear Customer,
As of now the item is out of stock, we need to check with our supplier regarding price/ promotion and update the item page soonest.
Thank you for checking with us. |
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| 24961898 |
[About Item] Related Inquiries |
sno******* |
2016-12-10 |
Answered |
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When is expiry date? |
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[Re] [About Item] Related Inquiries
Dear Customer,
We are noted on this inquiry, we will contact warehouse to check physical stock and get back to you soonest , basically, this item is fresh stock with latest expiry date.
Thank you for contacting us. |
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| 24961895 |
[About Item] Related Inquiries |
sno******* |
2016-12-10 |
Answered |
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When is expiry date? |
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[Re] [About Item] Related Inquiries
Dear Customer,
We are noted on this inquiry, we will contact warehouse to check physical stock and get back to you soonest , basically, this item is fresh stock with latest expiry date.
Thank you for contacting us.
Dear Customer,
The expiry date is Oct 2018.
Thank you for checking wth us. |
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