| NOTICE |
One Mart Return Policy
|
Seller |
|
See all notices |
|
In which situations can I request for a return and shipping cost under Seller?
a. Item was damaged/Item was damaged during shipping
b. Wrong item was sent by the seller
c. Wrong size/specifications
In which situations can I request for a return and shipping cost under Customer?
a. To change size/color
Kindly take note below shipping info:
1. Upon receiving your order, we will aim to deliver it to you by the next 24-48 hours.
2. Do note that we do not accept any specific timing delivery request.
3. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
4.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
|
| NOTICE |
~BULK ORDER~
|
Seller |
|
See all notices |
|
If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
|
| NOTICE |
(Return/Exchange/Refund Policy)
|
Seller |
|
See all notices |
|
***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
|
| NOTICE |
(Usage of Order Tracking no.)
|
Seller |
|
See all notices |
|
For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
|
| 32523312 |
Inquiry related delivery from eng**** |
eng******* |
2018-08-01 |
Answered |
| |
Missing items! !!
Order No. 268048435 to Order No. 268048438
4 items did not deliver. Only received 12 pjks facial tissues today. Pls check and revert urgently!
How can status updated as all delivered! !! |
| |
[Re] Inquiry related delivery from eng****
Dear Customer, so sorry for the shortage item, we have processed your refund. The money will be credited back into your account based on your payment method in 2-3 working days. For example, if you pay by credit card or PayLah, it will be credited into your credit card account or PayLah account. For details, pls refer to http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6 |
| |
[Re] Inquiry related delivery from eng****
You mean all the 4 items no stock? ?? Why not resend? |
| |
[Re] Inquiry related delivery from eng****
Dear customer, the 4 items has been refunded.Thank you. |
| |
[Re] Inquiry related delivery from eng****
We did not return the 4 items. They were short delivered!
Pls do not anyhow push away responsibility! Not even bother to resend but cancelled without apologies with fake reason! |
| |
[Re] Inquiry related delivery from eng****
Dear customer, sorry for the miscommunication. Except the EMERY SPONGE the rest 3 items are going to expiry so we cannot reship for you. we are restructuring our store and will not be restocking for the food. Thank you for your understanding. |
| |
[Re] Inquiry related delivery from eng****
We try to fully make use of the shipping charges. Since you cancelled 4 out of the 10 items:we purchased, why not refund us the c?shipping cost then? |
| |
[Re] Inquiry related delivery from eng****
Dear customer, we have processed the partial refund for the shipping fee. The money $3.9 will be credited back into your account based on your payment method in 2-3 working days. For example, if you pay by credit card or PayLah, it will be credited into your credit card account or PayLah account. For details, pls refer to http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6
|
|
