| NOTICE |
One Mart-Qxpress & QPRIME Delivery Policy
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Seller |
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See all notices |
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Qpress Delivery Fee From $3.5
Weight(Kg) Shipping Rate
0~10 $3.90
10~20 $5.90
>20 $7.9
Qprime is Free shipping for purchasing over $50 Only.
Qxpress and Qprime are different shipping method and the purchasing amount are not able to be merged.
Kindly take note below info:
1. Upon receiving your order, we strive to hand your parcel to Qxpress in 24-48 hours and they will aim to deliver it to you by the next 24-48 hours.
2. Do note that Qxpress is unable to deliver at specific timings base on Qxpress standard (eg, between 10-11pm). And we do not accept any specific timing delivery request.
3. There is no delivery on Sundays and public holidays.
4. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html.
5.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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| NOTICE |
~BULK ORDER~
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Seller |
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836.
*With Min. Order
*COD
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| NOTICE |
(Return/Exchange/Refund Policy)
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Seller |
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See all notices |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
(Usage of Order Tracking no.)
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Seller |
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See all notices |
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For Tracking no. beginning with ONE
eg. ONEQOO12345678
Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP
eg.SGP12345678
Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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| 32523312 |
Inquiry related delivery from eng**** |
eng******* |
2018-08-01 |
Answered |
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Missing items! !!
Order No. 268048435 to Order No. 268048438
4 items did not deliver. Only received 12 pjks facial tissues today. Pls check and revert urgently!
How can status updated as all delivered! !! |
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[Re] Inquiry related delivery from eng****
Dear Customer, so sorry for the shortage item, we have processed your refund. The money will be credited back into your account based on your payment method in 2-3 working days. For example, if you pay by credit card or PayLah, it will be credited into your credit card account or PayLah account. For details, pls refer to http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6 |
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[Re] Inquiry related delivery from eng****
You mean all the 4 items no stock? ?? Why not resend? |
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[Re] Inquiry related delivery from eng****
Dear customer, the 4 items has been refunded.Thank you. |
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[Re] Inquiry related delivery from eng****
We did not return the 4 items. They were short delivered!
Pls do not anyhow push away responsibility! Not even bother to resend but cancelled without apologies with fake reason! |
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[Re] Inquiry related delivery from eng****
Dear customer, sorry for the miscommunication. Except the EMERY SPONGE the rest 3 items are going to expiry so we cannot reship for you. we are restructuring our store and will not be restocking for the food. Thank you for your understanding. |
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[Re] Inquiry related delivery from eng****
We try to fully make use of the shipping charges. Since you cancelled 4 out of the 10 items:we purchased, why not refund us the c?shipping cost then? |
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[Re] Inquiry related delivery from eng****
Dear customer, we have processed the partial refund for the shipping fee. The money $3.9 will be credited back into your account based on your payment method in 2-3 working days. For example, if you pay by credit card or PayLah, it will be credited into your credit card account or PayLah account. For details, pls refer to http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6
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