NOTICE |
One Mart Return Policy
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In which situations can I request for a return and shipping cost under Seller? a. Item was damaged/Item was damaged during shipping b. Wrong item was sent by the seller c. Wrong size/specifications In which situations can I request for a return and shipping cost under Customer? a. To change size/color
Kindly take note below shipping info: 1. Upon receiving your order, we will aim to deliver it to you by the next 24-48 hours. 2. Do note that we do not accept any specific timing delivery request. 3. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html. 4.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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NOTICE |
~BULK ORDER~
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836. *With Min. Order *COD
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NOTICE |
(Return/Exchange/Refund Policy)
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Seller |
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***Return Policy*** Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition. ***Exchange Policy*** For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once. ***Refund Policy*** *Please note, we are unable to process refund for any reason.
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NOTICE |
(Usage of Order Tracking no.)
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Seller |
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For Tracking no. beginning with ONE eg. ONEQOO12345678 Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP eg.SGP12345678 Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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32523312 |
Inquiry related delivery from eng**** |
eng******* |
2018-08-01 |
Answered |
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Missing items! !! Order No. 268048435 to Order No. 268048438 4 items did not deliver. Only received 12 pjks facial tissues today. Pls check and revert urgently! How can status updated as all delivered! !! |
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[Re] Inquiry related delivery from eng****
Dear Customer, so sorry for the shortage item, we have processed your refund. The money will be credited back into your account based on your payment method in 2-3 working days. For example, if you pay by credit card or PayLah, it will be credited into your credit card account or PayLah account. For details, pls refer to http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6 |
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[Re] Inquiry related delivery from eng****
You mean all the 4 items no stock? ?? Why not resend? |
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[Re] Inquiry related delivery from eng****
Dear customer, the 4 items has been refunded.Thank you. |
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[Re] Inquiry related delivery from eng****
We did not return the 4 items. They were short delivered! Pls do not anyhow push away responsibility! Not even bother to resend but cancelled without apologies with fake reason! |
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[Re] Inquiry related delivery from eng****
Dear customer, sorry for the miscommunication. Except the EMERY SPONGE the rest 3 items are going to expiry so we cannot reship for you. we are restructuring our store and will not be restocking for the food. Thank you for your understanding. |
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[Re] Inquiry related delivery from eng****
We try to fully make use of the shipping charges. Since you cancelled 4 out of the 10 items:we purchased, why not refund us the c?shipping cost then? |
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[Re] Inquiry related delivery from eng****
Dear customer, we have processed the partial refund for the shipping fee. The money $3.9 will be credited back into your account based on your payment method in 2-3 working days. For example, if you pay by credit card or PayLah, it will be credited into your credit card account or PayLah account. For details, pls refer to http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6
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