NOTICE |
One Mart Return Policy
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In which situations can I request for a return and shipping cost under Seller? a. Item was damaged/Item was damaged during shipping b. Wrong item was sent by the seller c. Wrong size/specifications In which situations can I request for a return and shipping cost under Customer? a. To change size/color
Kindly take note below shipping info: 1. Upon receiving your order, we will aim to deliver it to you by the next 24-48 hours. 2. Do note that we do not accept any specific timing delivery request. 3. you can track your parcel at www.qxpress.asia/eng/html/customer_tracking.html. 4.A failure to provide a valid address will result in significant delays to your delivery and may lead to a failed delivery attempt.
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NOTICE |
~BULK ORDER~
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If you would like to place a bulk order or request for a quotation, we welcome you to contact our customer service department at Whatsapp:9002 0836. *With Min. Order *COD
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NOTICE |
Dented Milk Powder Tins Received?
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Please note exchange will not be done for products with minimal dent. As long as the seal is unopened, the milk formula will still be safe for consumption and should not affect the quality of the product. Upon receiving photo evidence, exchanges will be arranged on a per case basis after verification from One Mart Customer Service Officers.
If you've received any dented milk tin, please contact us within 12 hours upon receiving. Do send in the following photos to us: • All affected dented tins • Batch No. of the milk indicated on the carton box • Outer packaging • Shipping label on box We reserve the rights not to honour the exchange if no proper photo evidence has been given.
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NOTICE |
(Return/Exchange/Refund Policy)
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***Return Policy*** Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition. ***Exchange Policy*** For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once. ***Refund Policy*** *Please note, we are unable to process refund for any reason.
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NOTICE |
(Usage of Order Tracking no.)
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For Tracking no. beginning with ONE eg. ONEQOO12345678 Proceed to www.ninjavan.sg to track your order!
For Tracking no. beginning with SGP eg.SGP12345678 Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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